We used the free OnStar that came with our Chevy Volt for the first time today. Anya had brought the snack for her preschool class today, so I had a large metal serving tray and container of apple cider along with the other phones / bags / purses / random junk I usually carry. Set stuff down on passenger seat, and she wanted food now. Conveniently, I had sent a few extra little tangerine pumpkins — so we had two left over. So I handed her one and opened her door. “I cannot eat in the car” says the kid who has no problem eating all manner of other things whilst in the car. But I didn’t really want to get sticky juice all over the car either. Shut her door and went to open the front door again to retrieve my stuff. Except BEEP and the car locked itself. Ack!
So here’s the first problem with OnStar — you need to communicate via the Internet. And for some reason my phone has been going into emergency call only or no Internet but weak cell signal in the preschool carpark for the last week or so. D’oh. So I called Scott – three password resets later (and a whole new app, the My Chevy wasn’t letting us log in even with a reset password so he got the OnStar app. Once that was installed, logged onto, and verified … WooHoo, one click and the car is unlocked.
Back when I worked for a cellular company and cellular data was just becoming a thing, it was slow. But I remember the sales guy saying getting online and doing whatever on your super slow phone connection was going to be way quicker than driving back to the office, getting on your computer there, doing your thing, getting back out to the site … yeah, he had a point. I’m sure it won’t be a thirty minute ordeal if we get locked out again … but even if it is, it would be about the same amount of time as waiting for a locksmith to come jimmy the thing. Or for someone to drive the spare key out.